Terms, refunds and privacy

The short version
is the whole version.

Last updated November 2026 · End Cards is a product of Flying House Films, Carmel, California.

What you're buying

A video end card made for you, at the level you chose: Marquee (our design, your name, no agent on screen), Cameo (our design, with your photo brought to life as a video portrait) or Bespoke (a card and personal brand mark designed for you, one of one). Every card is delivered as a 4K video file with sound. Vertical (for Reels, TikTok and Stories) and Rush (two-day turnaround) are add-ons.

The stills, and the refund

Within 48 hours of receiving your photo and details, we send you two stills: you, in the card, two ways. You choose one. Nothing is animated until you do. If neither still is you, you receive a full refund and we part as friends. We don't offer revisions to the stills; the choice is the revision. Once you've chosen a still, the order is final and production begins; refunds are not available after that point.

The turnaround clock (five days, two with Rush, eight to ten for Bespoke) starts when we have your photo, your details and your choice of still, not at the moment of purchase.

Bespoke

Bespoke begins with a 20-minute design consult. The final price is set after that call and confirmed in writing before any design work starts. The quoted "from $795" is a starting point, not a ceiling. Your personal brand mark is delivered as brand files and is yours to keep and use anywhere.

Your photo, your likeness, and how the card is made

You confirm you have the right to use the photos you send us. We bring your photo to life with AI image-to-video tools, directed and finished by hand in our studio. By placing an order you give Flying House Films permission to use your photos for one purpose: making your card. We may retouch light, color and background, and we may style wardrobe, pose and setting to suit the card you chose. We do not change your face. We do not use your photo or your card anywhere else, we do not use it to train any model or tool, and we will not show your card or your name in our own marketing without asking you first.

Your uploaded photos are deleted from our systems 30 days after your card is delivered. We keep the finished card files for twelve months so we can re-send them if you lose them, then delete those too unless you ask us to keep them.

Where your photo goes

To animate your photo, it is processed by the professional production tools our studio uses, under those providers' privacy terms. We use only tools whose business terms state that customer uploads are not used to train their models. Your photo is never posted publicly, listed, sold, licensed or shared with anyone outside that production chain. Inside the studio, access is limited to the people making your card. Your photo and details travel encrypted and are stored with our form provider, our payment provider (Stripe), and our own production storage, each protected by its own security.

Your photo is a picture of your face, and we treat it that way: it is used to make your card and for nothing else, it is not measured, matched, indexed or kept as any kind of identifier, and it is deleted on the schedule above.

Ownership and use

The finished files are yours. Use them on every listing video, every platform, your website, your email signature and your editor's timeline, for as long as you like. No subscription, no watermark, no expiry. One thing to know: most MLS systems require unbranded video, so keep an unbranded cut of your listing films for MLS and put your card on everything else.

The underlying templates, type treatments, animation and sound design remain the property of Flying House Films. You may not resell the card or supply it to another agent.

Compliance

We set your license line to your state's advertising rules as you report them to us (for example, the DRE number in California, brokerage sizing in Texas, license title in New York). You are responsible for confirming your card meets your state's and your brokerage's current requirements before you publish it. If a rule changes or we've missed one, tell us and we'll correct the card at no charge.

Your brokerage's rules

We set the card to your state's advertising rules as you report them. Your brokerage may have its own policies on logos, colors, titles and how agents advertise. Checking that your card meets those is your responsibility, and we'll make the change if it doesn't.

Brokerage logos

If you supply a brokerage logo, you confirm you're permitted to use it. Where we hold a brokerage's mark on file, we use the version the brokerage publishes for its agents.

Teams

Teams of five or more receive 20% off every card. Team orders are invoiced together; write to us and we'll set it up.

The film credit

Every card is credited in full toward your first Flying House film, at the price you paid, for twelve months from your order date.

Privacy and your rights

We collect what the order form asks for: your name, contact details, brokerage, license information, your photos and your notes. We use it to make your card, to send you the stills and the files, and to answer your questions. We do not sell your personal information, we do not share it for advertising, and we do not use it for anything beyond making and delivering your card and running our business. Payment is handled by Stripe; we never see your card number.

Your rights. At any time you can ask us what personal information we hold about you, ask us to correct it, ask us to delete it, or ask for a copy of it. Write to info@flyinghousefilms.com and we will respond within 30 days, at no charge. We will never treat you differently for asking. These are the rights California gives its residents under the California Consumer Privacy Act, as amended; we honor them for every customer, wherever you live.

How long we keep things. Uploaded photos: 30 days after delivery. Finished card files: twelve months, so we can re-send them. Order details and correspondence: as long as the law requires us to keep business records, then deleted.

Security. Everything you send travels encrypted. Access is limited to the people who need it to make your card. If we ever learn of a breach involving your information, we will tell you promptly and plainly.

Changes. If we change these terms, the date at the top changes with them, and anything that affects your photo or your rights we will tell you about directly.

What we're responsible for

We're responsible for making your card as described here and for handling your photo as promised. We're not responsible for how, where or by whom your card is used after we deliver it, for the performance of any platform you post it to, or for any loss of business, income or opportunity connected to it. If we get something wrong, our total liability to you is limited to the amount you paid for the order, and we'd much rather fix the card. Nothing here limits any liability that the law says can't be limited.

The legal frame

These terms are an agreement between you and Flying House Films, Carmel, California. California law governs them. If we ever have a disagreement we can't settle by talking, it will be handled in the courts of Monterey County, California. If any part of these terms turns out to be unenforceable, the rest still stands. By placing an order you confirm you're at least 18 and licensed, or acting for someone who is.

Questions

Write to the design team at info@flyinghousefilms.com. A person answers.

Lasting Impression Cards · by Flying House Films · Carmel, California